Refund and Returns Policy

All laptops sold by Buy Kro Laptop come with a manufacturer’s warranty to ensure your peace of mind. Here’s how to make a warranty claim:

1. Warranty Coverage:
   • The warranty covers hardware defects and malfunctions under normal use conditions.
   • The warranty period and coverage details are specified by the laptop manufacturer and included in your purchase documentation.
2. Steps to Make a Warranty Claim:
   • Identify the issue with your laptop and gather all relevant information (model number, serial number, purchase date).
   • Contact our Customer Support Team at [support@buykrolaptop.com] or call us at [your contact number].
   • Provide your order number, a detailed description of the issue, and any troubleshooting steps you have already taken.
   • Our team will assist you in determining if the issue is covered under warranty and guide you through the claim process.
3. Manufacturer Support:
   • For issues covered under the manufacturer’s warranty, we may direct you to the manufacturer’s support center for further assistance.
   • If required, we will facilitate communication between you and the manufacturer to ensure a smooth claims process.
4. Repair and Replacement:
   • Depending on the nature of the issue, the manufacturer may repair or replace the laptop.
   • If the laptop is repaired, it will be returned to you in working condition.
   • If the laptop is replaced, a new or refurbished unit will be provided, subject to availability.